Tech Support and Troubleshooting

Running into tech problems? Let’s solve them together.

Step 1

Get In Touch

Call (206) 502-6228 or email contact@pacifictechtutors.com with any tech problem you have.

Step 2

Consultation

We will connect with you about the issue you’re facing and make a plan and an appointment to solve it.

Step 3

Meet For A Help Session

We come to you! We will send someone out to your home to fix the problems quickly and kindly.

Technology we can assist with:

  • Apple and Windows

  • Laptops and Desktops

  • iPhones and Androids

  • iPads and Tablets

  • Printers and Scanners

  • Bluetooth Devices

  • Smart TVs and Remotes

  • Smart Watches

  • Smart Home Devices

    1. A tutor will meet you at your door and get right to work.

    2. The first session starts with a consultation and contract to protect any sensitive information, passwords, etc. that you share.

    3. If you need a quick issue solved like printer connection or cloud storage organization, we’ll get right to it.

    4. Written instructions and step-by-step notes provided for any complex processes or solutions.

    5. For tech coaching, each session will build on previous knowledge to help develop long term skills and confidence.

    6. Payment is collected at the end of each session. For more pricing info click here.

  • Adjusting to new devices, email services, texting, scam prevention, travel tech, home devices, cloud and device storage management/organization. At your consultation, your tutor will help organize your topics by subject (phone, texting, etc.) so each lesson has a general theme.

    • 1:1 instruction and practice

    • Detailed notes and written instructions

    • On-going professional relationship with tutor

    • Structure to prevent future tech challenges

Group Workshops

Learn tech skills in a friendly, social setting. Group workshops cover topics like smartphone basics, internet safety, and email, all paced for beginners with plenty of time for questions and hands-on practice.

Recommended for senior centers, retirement communities, and libraries. Each session is designed to build confidence, connection, and improve seniors’ safety.